To make users think of us when buying accessories and to provide more efficient service, we proudly present VERA from Verizon, a personal SMS assistant specially designed for ordering accessories. Need something? Just text #VERA.

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We use our insight to design a character that feels lifelike, adding a sense of empathy and warmth to the brand’s interactions with users. Many brands lack this human touch, and it’s through empathetic conversations that we can truly calm users during moments of crisis and provide more effective support.